transforming Telkomsel’s workflows into smarter, user-centered systems.
A centralized platform for Telkomsel’s corporate clients to manage service requests and approvals. The project focuses on improving efficiency, usability, and alignment between business and user needs.
Led research, information architecture, and feature prioritization, bridging user insights with business goals to deliver a scalable enterprise dashboard.
Facilitated stakeholder workshops, shaping requirements across Safora, MyEnterprise, MyEnterprise Care, and MyEnterprise Access.
Solutions were prioritized through joint impact–effort assessments with business and development teams, forming a clear execution roadmap.
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Validated designs with end-users, iterating for usability and relevance.
Outcome: Approved requirement list and high-level IA, enabling a user-focused design framework ready for development.
Outcome: Validated prototypes and developer-ready specs, ensuring smooth handoff
from design to development.
